Support that knows who is asking.
A ticket panel with categories, intake questions, and private threads. Staff see how many wallets the member has linked and which NXT roles they hold right in the thread, and every ticket is kept as a transcript in the dashboard.
Three steps. Then it runs itself.
Post a panel
Choose a channel and a staff role. NXT posts a panel with a category dropdown.
Member opens a ticket
They pick a category and answer up to five intake questions. NXT opens a private thread and pings staff.
Resolve and close
Staff reply in the thread with holder context at hand, then close it with one button.
Ticket details
Categories
Each category has its own label, description, and optional automatic first response.
Intake questions
Ask up to five questions per category in a modal before the thread opens.
Private threads
Tickets run in private threads. NXT adds the member and pings your staff role. Moderators with Manage Threads can also open them.
Staff ping
The staff role is mentioned when a ticket opens so nothing sits unanswered.
Holder context
The ticket opens with the member's linked wallet count and NXT roles. Wallet addresses are shown in the dashboard once the member has verified in your server.
Transcripts
Messages and attachment links are saved as they are sent, and NXT does not delete transcripts automatically.
Close button
The member or staff can close the ticket from the thread, and staff can also close it from the dashboard.